Return Policy

Returns & Exchanges

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 60 days of receipt for most items in new condition .
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your payment account in advance. 
Return Conditions
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags, and mermaid blankets).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Aonoao products .
Note: The original shipping fee and Shipping Guarantee are non-refundable.

HOW TO RETURN AN ITEM

STEP 1

Send an email to Service@aonoao.com with the following information. Click here to initiate the return process

  • A. In the subject line put “Return Authorization Request”
  • B. Your order # 
  • D. The item(s) and quantity you are returning. Please include item or SKU number(s)
  • E. The reason(s) for your return. To expedite your return, please provide a specific reason for each and every item you are sending back.

You may use the following list to help you:

  • Product not as expected
  • Exchange for upgrade
  • Duplicate Order
  • Ordered wrong size
  • Ordered wrong product
  • Ordered a different size and returning what does not fit
  • Defective Item

STEP 2

We will respond within 1-2 business days via email with your Returns Authorization (RA) #. You’ll be given detailed instructions of where to send your package and reminding you to write your RA# on the outside of your box. It is recommended that you send your return package insured with a service that provides a tracking # as we need to be able to locate your package in the event of a shipping error. If we are unable to locate your return, we are unable to issue a refund.

STEP 3

Once we have received and processed your return we will provide a refund via your original form of payment. You will be notified via email of this credit if we have your email address on file. Please note: We cannot refund shipping charges or return postage. It can take 2-3 weeks from the time we receive your item at our return facility to process your credit. If it’s been over 3 weeks and you still don’t have your credit, email service@aonoao.com with your tracking information so we can research this for you and your request will be expedited.

Lastly, if you prefer to call vs. email, please feel free to do so. We just find it easier to handle these requests via email as it takes time for us to generate a RA#. Rather than having you wait for a call back from us, we find we can provide a better experience for our customers if they initiate this process via email. Again, feel free to call us at (754) 273-6394 if you need to. We are here to help.