Exchanges

STEP 1.
RETURN THE ORIGINAL ORDER/ITEM FOR A REFUND.
Send an email to Service@aonoao.com with the following information.

A. Your order #
B. Your name, address, phone number
C. The item(s) and quantity you are returning. Please include item or SKU or product number(s)
D. The reason(s) for your return.
We will respond within 1-2 business days via email with your Return Authorization (RA) #. You’ll be given detailed instructions of where to send your package and reminding you to write your RA# on the outside of your box. It is recommended that you send your return package insured with a service that provides a tracking # as we need to be able to locate your package in the event of a shipping error. If we are unable to locate your return, we are unable to issue a refund.

STEP 2.
PLACE A NEW ORDER FOR THE NEW ITEM(S) YOU WANT.
You can place your new order at any time during the returns process here on the website or email us to order through a customer service representative.